Your Comprehensive Guide to Famikat LLC

I. Introduction: Your Questions, Our Answers

Welcome to the Famikat LLC Frequently Asked Questions (FAQ) page, your definitive resource for clear, detailed, and helpful information about our company, products, and services. We understand that as a discerning customer shopping for your children and pets, you may have numerous questions before, during, and after your purchase. This comprehensive guide has been meticulously crafted to anticipate and answer those questions, empowering you to make informed decisions and enjoy a seamless experience with us.

Navigating an online store should be straightforward and free of confusion. This FAQ section is designed to provide instant answers to the most common inquiries we receive, covering a wide spectrum of topics including product details, ordering, shipping, payments, returns, and company policies. We have organized this information into logical categories to help you find the information you need quickly and efficiently. Each answer is provided with the same care and attention to detail that we put into our products. We believe that an educated customer is a satisfied customer, and we are committed to total transparency.

If, after reviewing this extensive FAQ, you cannot find the answer to your specific question, please do not hesitate to reach out to our dedicated customer service team. We are always here to provide personalized assistance. Your curiosity and concerns drive us to improve not only our products but also the quality of information and support we provide. Thank you for your interest in Famikat LLC.

II. General Company and Product Questions

Q1: What is Famikat LLC and what do you sell?
A: Famikat LLC is a U.S.-based company dedicated to enhancing the lives of families by providing high-quality, innovative, and reliable products for both children and pets. We specialize in a curated selection of items designed with safety, comfort, and durability in mind. Our product categories include:

Children’s Toys: Developmental, educational, and fun toys made from safe, non-toxic materials.
Pet Beds: Orthopedic, standard, and specialty beds for comfort and joint support.
Leashes & Harnesses: Durable, secure, and comfortable walking gear for pets of all sizes.
Feeding Bowls: Specially designed bowls for easy eating and cleaning, made from pet-safe materials.
Pet Apparel: Fashionable and functional clothing to keep your pets comfortable in various weather conditions.

Q2: Where is Famikat LLC located?
A: Our corporate headquarters and administrative offices are located at 1209 MOUNTAIN RD PL NE STE R, ALBUQUERQUE, NEW MEXICO 87110, USA. Please note that this is not a retail storefront and is not open for public visits or product pickups. All sales are conducted through our online store at famikat.shop.

Q3: What is your company’s mission?
A: Our mission is to provide high-quality, innovatively designed, and exceptionally reliable products for children and pets that enhance their daily comfort, safety, and happiness. We strive to be a trusted partner for parents and pet owners by offering outstanding value, superior customer service, and a seamless shopping experience.

Q4: Do you ship internationally?
A: Yes! We are proud to ship our products to customers across the United States and to many international destinations. Our goal is to make our products accessible to families and their pets worldwide. For specific country availability and detailed information on international shipping costs and delivery times, please refer to our dedicated Shipping Policy page.

Q5: How can I stay updated on new products and promotions?
A: The best way to stay informed is by subscribing to our newsletter on our website, famikat.shop. We also encourage you to follow our growing social media channels (links to be provided on our site) for the latest updates, product launches, and exclusive offers.

III. Ordering Process & Account Management

Q6: How do I place an order?
A: Placing an order is simple:

Browse: Navigate through our product categories and select the items you wish to purchase.
Add to Cart: Click the “Add to Cart” button for your desired items.
Review Cart: Click on the shopping cart icon to review your selected items, quantities, and the subtotal.
Checkout: Click “Proceed to Checkout.”
Information: Enter your shipping address, contact information, and select a shipping method.
Payment: Choose your preferred payment method (credit/debit card, Apple Pay, Google Pay) and enter your payment details securely.
Confirmation: Review your entire order and click “Place Order.” You will receive an order confirmation email shortly after.

Q7: Do I need to create an account to place an order?
A: While you can check out as a guest, we highly recommend creating an account. An account allows you to:

Track your order status easily.
View your order history.
Save your address and payment details for faster future checkouts.
Manage your preferences and wish lists.

Q8: Can I modify or cancel my order after I’ve placed it?
A: We strive to process orders quickly to get your products to you as soon as possible. Therefore, order modifications or cancellations are only possible if the order has not yet entered the packing and shipping phase. Please contact us immediately at lavantuan199@gmail.com or call us at +84 984 346 442 with your order number. We will do our best to accommodate your request, but we cannot guarantee it once the order has been processed.

Q9: I didn’t receive an order confirmation email. What should I do?
A: First, please check your spam or junk mail folder, as sometimes automated emails can be filtered there. If you still cannot find it, please contact our customer service team with your full name and the email address used for the order. We can verify your order status and resend the confirmation.

Q10: How do I create a wish list?
A: You can create and manage wish lists by creating an account on our site. Once logged in, you can add products to your wish list for future reference or to share with friends and family.

IV. Payment & Pricing

Q11: What payment methods do you accept?
A: We accept all major payment methods for your convenience, processed securely through our partner, Stripe. This includes:

Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
Digital Wallets: Apple Pay and Google Pay for a faster, more secure checkout.

Q12: Is it safe to use my credit card on your website?
A: Absolutely. Security is our top priority. We use Stripe, a PCI DSS Level 1 certified payment processor, which is the highest level of security certification in the payment industry. Your sensitive card data is encrypted and tokenized, and it never touches our servers directly. You can shop with complete confidence.

Q13: Why was my credit card declined?
A: Card declines are initiated by your bank, not by us. Common reasons include:

Insufficient funds.
Your bank’s fraud protection system flagged the transaction as unusual (common for first-time purchases or large orders).
Incorrect entry of the card number, expiration date, CVV code, or billing address.
The card has expired.
We recommend contacting your bank directly to resolve the issue before trying again.

Q14: In what currency will I be charged?
A: All transactions are processed in U.S. Dollars (USD). If you are shopping from outside the United States, your credit card company or bank will handle the currency conversion and may apply a foreign transaction fee based on their policies.

Q15: When will my credit card be charged?
A: Your card is authorized for the order amount at the time of purchase. The actual charge is finalized and captured when your order is processed and prepared for shipment.

V. Shipping & Delivery

Q16: What are my shipping options and how much do they cost?
A: We offer a range of shipping options to meet your needs, including standard and expedited services for both domestic (U.S.) and international orders. Shipping costs are calculated at checkout based on the weight of your order, the destination, and the selected shipping speed. For a full breakdown of our shipping methods, costs, and delivery timelines, please visit our dedicated Shipping Policy page.

Q17: How long will it take to receive my order?
A: Delivery times vary depending on your location and the shipping method you choose.

Domestic U.S. Orders: Typically 3-10 business days.
International Orders: Typically 10-21 business days, depending on the destination country and customs processing.
Please note that these are estimates, and delivery may be affected by factors outside our control, such as carrier delays or customs inspections.

Q18: Do you offer order tracking?
A: Yes! Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package’s journey in real-time.

Q19: What is your policy on shipping to PO boxes or APO/FPO addresses?
A: We can ship to PO boxes within the United States using USPS. We are also happy to ship to APO/FPO addresses; please ensure your address is entered correctly during checkout.

Q20: My order hasn’t arrived yet, but the tracking says it was delivered. What should I do?
A: First, please check around your property, with neighbors, or in a secure location where packages might be left. If you are still unable to locate the package, please contact the shipping carrier directly with your tracking number to initiate an investigation. Also, contact us at lavantuan199@gmail.com so we can assist you in resolving the issue with the carrier.

VI. Returns, Refunds & Exchanges

Q21: What is your return policy?
A: We want you to be completely satisfied with your purchase. We offer a 30-day return policy from the date of delivery for items in new, unused, and original condition with all tags and packaging intact. Please see our detailed Refund and Return Policy for a complete list of conditions and step-by-step instructions.

Q22: How do I start a return?
A: To initiate a return, please follow these steps:

Contact our customer service team at lavantuan199@gmail.com within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Once you have the RMA number, pack the item securely in its original packaging.
Clearly write the RMA number on the outside of the box.
Ship the package to the address we provide. We recommend using a trackable shipping service.

Q23: Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer for “change of mind” returns. However, if you received a damaged, defective, or incorrect item, we will provide a prepaid shipping label and cover the return cost.

Q24: How long does it take to process a refund?
A: Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Q25: Can I exchange an item for a different one?
A: Yes, we can process exchanges for a different product of equal or lesser value. Please indicate your desire for an exchange when you contact us to initiate the return. If the new item costs more, you will be responsible for the price difference.

VII. Product-Specific Questions

Q26: Are your children’s toys safe?
A: Absolutely. The safety of your children is our highest priority. Our toys are selected from manufacturers who adhere to strict safety standards, including U.S. ASTM F963 and CPSIA standards. We prioritize toys made from non-toxic, BPA-free, and phthalate-free materials.

Q27: How do I choose the right size for pet apparel?
A: We provide detailed size charts for all our pet apparel. To ensure the best fit, please measure your pet’s neck, chest (the widest part of the ribcage), and length (from the base of the neck to the base of the tail) and compare these measurements to our chart. If you need assistance, our customer service team is happy to help.

Q28: Are your pet beds machine washable?
A: Many of our pet beds feature removable, machine-washable covers. Please check the specific product description for care instructions for each bed model.

Q29: What materials are used in your pet feeding bowls?
A: We offer bowls made from various safe materials, including food-grade stainless steel (which is durable and easy to clean) and high-quality, non-toxic plastics. The product description will always specify the material used.

Q30: My product arrived damaged. What should I do?
A: We are sorry to hear that! Please contact us within 48 hours of delivery at lavantuan199@gmail.com. Provide your order number and clear photographs of the damaged product and the packaging. We will promptly send a replacement or process a refund.

VIII. Contact & Customer Service

Q31: What is the best way to contact customer service?
A: You can reach our friendly and knowledgeable customer service team via:

Email: lavantuan199@gmail.com (for detailed inquiries and non-urgent matters)
Phone: +84 984 346 442 (for urgent issues and immediate assistance during business hours, MST)
Contact Form: Available on our website’s “Contact Us” page.
Live Chat: Available on our website during business hours for instant help.

Q32: What are your customer service hours?
A: Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM Mountain Standard Time (MST). Emails and voicemails received outside these hours will be addressed on the next business day.

We hope this FAQ page has been helpful. Your satisfaction is the driving force behind everything we do at Famikat LLC.